Reimagining Patient Access
- 41% request digital forms and communications
- 57% want touchless check-in.
- 49% request a smoother and more intuitive digital experience
- 65% want a healthcare provider with a great digital experience
- 53% would switch doctors to get touchless paperwork
- 92% would like to know payment responsibility prior to a visit.
Source: December 2020 Study by Forrester Consulting
Root Cause of Denials
Provider Pain Points
- 50% of all denials are caused by Patient Access errors
- 27% of denials are due to Registration and Eligibility errors.
- 50% of patient balances go uncollected after a visit.
- 58% of revenue cycle staff are in Patient Access.
- 45% turnover rate of Patient Access.
Source: Change Healthcare, 2020 Revenue Cycle Denials Index
- ClipboardMD offers a suite of AI powered applications designed to transform the way that healthcare providers interact with their customers before services are rendered.
- Following the lead of airlines, CMD brings the airline experience to Patient Access – virtual transformations plus centralized customer service.
- Our applications have been engineered to emulate nearly all tasks performed by Patient Access staff.
- The result is a superior, no -contact patient experience while lowering operating costs and improving collections for providers.
Continuum of Integrated Applications
ClipboardMD’s mission is to “explode the box” of how Patient Access is configured today and follow the airline archetype. From scheduling to finding a doctor to registration and check-in to paying for services, our completely touchless, virtual applications make the traditionally arduous task as simple as booking a flight.
Our Virtual Patient Access platform leverages artificial intelligence – powered by advanced machine learning and proprietary granular data – to virtually emulate all front desk or registration staff tasks.
ClipboardMD combines Artificial Intelligence and a Revenue Cycle Rules Engine to transform the capture of patient and payer data to accelerate cash flow while reducing the cost to collect.
The result is a more delightful experience for Patients, with lower administrative costs, fewer denials, and faster collections for Providers.
ClipboardMD by the numbers
No other service or competitor validates patient demographics and selects the correct Payer-Plan based on local Payer market, PAR status.
Lower Operating Costs
Our fees are lower than labor-intensive processes.
100% Payer Coverage
Combination of AI-driven technology and our expert staff verify every record, even if phone calls have to be made.
Our historical error rate is less than 0.1%. Eligibility-related denials become a thing of the past.
Accelerated Cash Flow
With no upfront errors, more of your claims will be paid, fewer will be denied, and paid more quickly.
Peace of Mind
We show up for work every day and complete each day’s work that day. No backlogs with us.
ClipboardMD is committed to compliance in all material respects with the Health Insurance Portability and Accountability Act (“HIPAA”).
Our systems and data are hosted with AWS on secure, fully HIPAA-compliant servers. The latest versions of virus protection software is deployed.
All data is encrypted, and no data of any kind is stored on personal computers or any other devices.
Regular security audits and penetration tests are conducted to check if security is maintained at all levels. Security breaches, if any are immediately reported to clients.
All personnel who have access to any sensitive healthcare data must sign confidentiality and non-disclosure agreements.
Personnel ID card of each employee is verified upon entering the office premises. The use of personal laptops, CDs, and floppies is prohibited. Spot checks are conducted.